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Legals

Legal Policies

1. Complaints Handling Policy

Last updated: 10 March 2023

eSIM New Zealand is committed to maintaining and strengthening our reputation for delivering high-quality products and services. We value customer complaints as they provide us with valuable feedback to improve our offerings and customer support. Our priority is to address concerns promptly and with sensitivity to the needs and expectations of our customers.

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2. Your Privacy Policy

Last updated: 14 April 2023

We are committed to protecting your privacy as both a customer and an online visitor to our website. The information we collect from you is used solely to deliver and enhance the services we provide. We respect the confidentiality of the information you share with us and strictly follow the Australian Privacy Principles. Please read the details of our privacy policy below.

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3.Social Media Policy

Last updated: 20 May 2023

At eSIM New Zealand, we are committed to maintaining a respectful, inclusive, and safe online environment for all beliefs and values.

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4. Website Disclaimer

Last updated: 5 June 2023

Welcome to our website. By continuing to browse and use this site, you agree to comply with and be bound by the following disclaimer, along with our terms and conditions of use.

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5. Website Terms & Conditions

Last updated: 1 July 2023

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern eSIM New Zealand relationship with you in relation to your use of this website.

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6. Refund / Cancellation Policy

Last updated: 20 July 2023

At eSIM New Zealand, we want our customers to have a smooth and reliable experience. Customers are entitled to request a refund or replacement if an eSIM cannot be installed or used due to technical issues that cannot be resolved.

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